Every time I’ve got to order a hosting package for a client, who already owns the domain name I cry a little. Why? Because transferring their domain name usually takes longer than it should, because they haven’t kept their information up to date. Especially the most important part of the information – and to be honest the only part I care about – the e-mail address for the domain holder.
Below is an image of an e-mail conversation I had just last week. Please note that I’ve “recreated it” by exchanging mails with myself for various reasons.
![screenshot_01 e-mail conversation with myself](https://i0.wp.com/poweruserguide.com/wp-content/uploads/2011/11/screenshot_01.jpg?resize=645%2C668&ssl=1)
As it turns out our client no longer had access to the mailbox it had used to register the domain name with. For over 10 years, no less!
Why is that a pain in the butt? Because when we request to transfer a domain name, an e-mail will be sent to the client’s registered e-mail address. And if that address no longer exists… well, things become complicated. We’ve got to convince the client to change the information themselves – but in most cases it turns out we have to ask for their username and password and do it for them, and then end up using one of our own e-mail addresses. This entire process can take some time, and while I always warn the clients of this very early – before we submit the transfer request – they still think it’s our fault. Obviously.
So please, people. If you own a domain name or multiple of them, please log in at the website where you registered them, and check what e-mail address you’ve used. If it no longer exists, change it. For your own sake. For future generations of website builders. For me?
Hello, This is a great note, you are right, it’s very important to keep all domain contact and information are up to date. i had a problem before with the same situation of you.
Thanks to share 😉