If you have installed AdminTools recently, it’s possible that you run into an error when editing users. When you want to edit a user with back-end permissions – like a Super Administrator, Administrator… – you can’t edit their properties. Instead, you are greeted by the error below:
How does AdminTools come into play? You’ve probably activated a feature of the Web Application Firewall, by saving the default settings – which come highly recommended. The fact that you can’t log in now, isn’t a bug – it’s a security feature!
If you want to disable this feature temporarely to make changes to a “back-end” user, you can follow the next steps.
How to disable it
- Go to Components > AdminTools
- Open the Web Application Firewall” under Security
- In the WAF screen, click “WAF Configuration”.
- You are now presented a series of options. Look for the option in the screenshot below:
If you set “Disable editing back-end users properties” to “No” and save the configuration, you’ll be able to make those changes again.
We highly recommend to undo this change later.